Terms & Conditions
Tennisheart.co.uk is trading name and registered trademark of Mega Vale Trading Co.
This website is operated by Tennisheart.co.uk and its subsidiaries and affiliates (collectively, "us", "we" or "Tennisheart.co.uk").
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Ownership and Operation
Tennisheart.co.uk is operated by Mega Vale Trading Co ("Tennisheart.co.uk" or “us”). Mega Vale Trading Co is a trading name in England and Wales, VAT number 140132178.
You will need to register with Tennisheart.co.uk to place an order for products through this website.
In return for permitting you to use any of the Tennisheart.co.uk websites and benefiting from our services, you agree that any information you provide to us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied, any contractual obligation Tennisheart.co.uk has is immediately null and void.
Conditions of Registration
If you are under 18, you must ask your parents or guardians before you:
Email Tennisheart.co.uk or post a website comment
Request Tennisheart.co.uk e-mail anything to you
Send in any information to Tennisheart.co.uk
Purchase anything online
By continuing to use this website and any of the services offered, you are confirming that you have received the consent of your parents or legal guardian. PLEASE NOTE that all minors are recommended to discuss these terms and conditions with their parents before they complete the registration process.
You acknowledge and agree that all content included on this website including, but not limited to, website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof shall remain at all times vested in Tennisheart.co.uk or its content suppliers and is protected by UK and international copyright laws. You are permitted to use this material only as expressly authorised by the applicable rights holder. Subject to the foregoing, the page headers, custom graphics and button icons are (unless indicated otherwise) service marks, trademarks, and/or trade dress of Tennisheart.co.uk.
All software used on this website is the property of Tennisheart.co.uk and is protected by UK and international copyright laws ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with Tennisheart.co.uk and using this website as a shopping resource ONLY. Any other use of materials on this website, including but not limited to, reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting, republication, downloading or uploading without the prior written permission of Tennisheart.co.uk is strictly prohibited.
Notification of Copyright Infringement
Tennisheart.co.uk will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. If you believe that your work has been used or copied in a way that constitutes copyright infringement, please provide our Legal Department with a notice (“Notice”) containing the following elements.
A physical or electronic signature of the person authorised to act on behalf of the owner of the copyright interest that is alleged to have been infringed;
A description of the copyrighted work or works that you claim have been infringed and which you request to be removed from the site;
A description of the location of the material that you claim is being infringed;
Information sufficient to permit Tennisheart.co.uk to contact you, such as your physical address, telephone number and e-mail address;
A statement by you that you have a good faith belief that the use of the material identified in your Notice in the manner complained of is not authorised by the copyright owner, its agent, or the law;
A statement by you that the information in your Notice is accurate and that you are the copyright owner or are authorised to act on the copyright owner's behalf.
You acknowledge and agree that trade marks included on this website shall remain at all times vested in, Tennisheart.co.uk or any third party licensing use thereof to Tennisheart.co.uk (as applicable). You further undertake not to use any such trade marks without the prior written consent of Tennisheart.co.uk Limited, Tennisheart.co.uk Trademarks or Third Party Trademarks without the prior written consent of Tennisheart.co.uk or such third parties as own the applicable trade mark. The Tennisheart.co.uk logo is an official trade mark of Tennisheart.co.uk and is the subject of extensive trade mark registration worldwide.
For further information on intellectual property matters contact us
Content Supplied by Users
If you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material infringes any of your rights including without limitation moral rights, proprietary rights or any other right, including the right to approve the way in which Tennisheart.co.uk uses such material.
Any material submitted to this website, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty free basis by Tennisheart.co.uk anywhere in the world, in any medium, in perpetuity.
Amending the Terms and Conditions of Use
Tennisheart.co.uk reserves the right to add to, amend, change or remove any part of these Terms and Conditions at any time. When material changes are made to the Terms and Conditions, a notice will be published on the home page of the Tennisheart.co.uk website notifying users that such changes have been made. By continuing to use this website after the publication of such a notice, you are indicating your acceptance of those changes. Tennisheart.co.uk may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.
You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.
The majority of the product images displayed on Tennisheart.co.uk websites and in advertisements and catalogues have been created by our own professional team of photographers, as most product is initially sold on a Pre-Order basis the image may display the manufacturer' sample, the final released product may have slight differences in terms of colour or pattern. Once the final released product is received at PDS if we notice any differences to the sample the product will be re-shot and image changed on the websites.
Disclaimer: Whilst every effort is made to ensure product images and descriptions are correct when submitted on PDS websites we will not be held responsible for any changes made by the manufacturers. Please though read our FAQ's on what to do if you are unhappy with a product you have received.
Our FAQ section tells you how to order and pay for products. It also addresses any questions you might have about delivery of your products, your right to cancel orders or return faulty products to us and our quality assurance.
As part of the initial order confirmation process we will request Pre-Authorisation of payment from your card issuer, this will show as a pending transaction for the full value of the order for up to 5 days, if stock is not available at PDS within that time the pending transaction will be voided releasing funds back into your available balance. When stock becomes available we will process a new transaction capturing relevant funds at that point. Please make sure you have adequate funds in your account around the stock due date.
Tennisheart.co.uk reserves the right to decline orders for bulk or high value purchases and to change price and availability information without notice.
All orders placed through the Website are subject to Tennisheart.co.uk acceptance. This means that Tennisheart.co.uk may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, Tennisheart.co.uk will issue you a refund.
If goods are being delivered outside of the EU we will NOT remove any VAT (Value Added Tax) applied at the prevailing rate by the UK government to goods purchased. Once the package reaches its destination country any customs or import duties levied by the government of the destination country must be borne by the recipient.
Tennisheart.co.uk accepts no liability for any additional charges levied by the government of the recipient country. By placing an order on our website the customer acknowledges the recipient accepts liability for any charges applied by their government (including, but not limited to taxes, duties, holding fees).
Tennisheart.co.uk has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and are subject to change. Tennisheart.co.uk would advise each customer to contact their local customs office for further information prior to placing any order.
Furthermore, Tennisheart.co.uk will also not be liable for any further costs incurred as a result of customers refusing to pay the applicable customs charges and will charge accordingly for any charges incurred by Tennisheart.co.uk as a result of the recipient's refusal to pay the applicable charge levied by Customs.
Customers outside the UK should be aware Tennisheart.co.uk will take payment in Sterling; any conversion shown on the website to USD or Euro is purely a guide calculated at that day's exchange rate, however your bank or card issuer may not offer the same rate. Tennisheart.co.uk will not be liable for any further charges your card issuer may levy.
Please note that any promotions/offers on the website cannot be used in conjunction with any other discounts. Promotions/offers on one of the Tennisheart.co.uk websites will only usually apply to that particular website and not the whole family of Tennisheart.co.uk websites.
Tennisheart.co.uk will pre-authorise funds for your transaction at the point of ordering, however payment is captured for all pre-ordered items just before they are dispatched from our warehouse or, in the case of personalised items, before they are sent for personalisation. The reason is to ensure that stock is allocated against your order.
Funds are pre-authorised for a period of 5 days after which if payment is not captured the pre-authorisation is voided and those funds will be released back to your account. Pro Direct Sport has no control over and does not accept responsibility for the length of time for funds to be released back to your account.
If you are placing a pre-order for an item that is not available for more than 5 days after the order is placed please remember to allow for sufficient funds to be available immediately prior to the date of availability.
By submitting your payment details to Tennisheart.co.uk you accept that we will capture funds at the time stock is available for dispatch, Tennisheart.co.uk will not accept liability for any charges applied by your card provider relating to the transaction.
Tennisheart.co.uk regrets that once an order containing Personalised items has been validated it cannot be changed or cancelled.
All Personalised Items cannot be returned unless deemed to have a genuine fault of manufacturer
All goods supplied by Tennisheart.co.uk are from official sources and are covered by the normal manufacturer’s warranty. If an exchange or refund is required then the items should be returned to us in their original condition and packaging within 28 days of your purchase. (Exceptions can be arranged for Christmas and gift presents. Contact our Customer Service team details).
Unfortunately we cannot accept a returned item that has been personalised unless it is a fault of the manufacturer. This does not affect your statutory rights.
In all cases, the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
We will refund the monetary value of the goods returned to us, at the price you purchased them. All refunds will be for merchandise only; we cannot refund shipping costs unless the item was sent in error. We do not offer a free returns service, however if you return items for replacement, we despatch the replacement goods to you free of charge.
We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or dampened with. This does not affect your statutory rights.
Please contact us for further details before returning.
Tennisheart.co.uk may provide links to websites owned by Tennisheart.co.uk and associated companies from time to time and/or websites that are owned by third parties that are not connected with Tennisheart.co.uk including other websites owned by Mega Vale Trading Co. All links are provided for your convenience only. Access to websites that are owned by third parties is at your own risk and none of Tennisheart.co.uk has any responsibility or liability for such third party websites.
The Website may contain services and features that are available to certain mobile phones. Your carrier’s normal rates and fees apply. If Tennisheart.co.uk charges you for a mobile service, you will first be notified and asked to accept any charges. Not all mobile services will work with all carriers or devices. You should check the rates and services offered by your carrier. By using Tennisheart.co.uk mobile services, you agree that we may communicate with you by electronic means to your mobile device and that certain information about your use if these services may be shared with us. If you change or deactivate your mobile phone number, you must promptly update your account information to ensure that we don’t send your messages to a different person.
Tennisheart.co.uk allows you the option to publish about the actions you take on Tennisheart.co.uk Website to Facebook, Twitter and other social platforms. Tennisheart.co.uk does not control which information gets disseminated on participating social platforms. You agree to allow Tennisheart.co.uk to check your Tennisheart.co.uk cookies when you are visiting participating social platforms, and allow Tennisheart.co.uk to receive information about your use of those social platforms. You can deactivate this publishing feature on your profile page.
Tennisheart.co.uk will endeavour to ensure that this website is fully operational at all times. However we cannot guarantee that the website will be fault free. In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.
Further, by using this website and any sub-site, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within the control of Tennisheart.co.uk and if Tennisheart.co.uk is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a 'force majeure' and Tennisheart.co.uk shall be excused the performance for so long as such a situation endures.
For the purposes of these Terms and Conditions, the term 'force majeure' shall be deemed to include any cause affecting the performance by Tennisheart.co.uk of its obligations arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of Tennisheart.co.uk and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority.
Tennisheart.co.uk reserves its right to restrict, suspend or terminate your use of this website or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms and Conditions.
You agree to indemnify, defend and hold Tennisheart.co.uk, all of their associate companies, their directors, employees, information providers, licensors and licensees, officers and partners, (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will co-operate as fully as reasonably required by Tennisheart.co.uk as the case may be, in defence of any claim. Tennisheart.co.uk reserves the right, at their own expense, to assume the exclusive defence and control of any matter and you shall not in any event settle any matter without the written consent of Tennisheart.co.uk.
We may amend this website and our services in any way and at any time with or without notice to you.
Complaints and Comments
If you have any complaints or comments about our website or any of the products supplied to you, please contact Tennisheart.co.uk by calling our Customer Service Team on the number advertised on the relevant Tennisheart.co.uk website, by emailing email@example.com or through the comments section on the website. Our Customer Service Team are available 7 days a week, from 9am until 9pm weekdays, 9am until 5.30pm Saturdays and 10am until 4pm on Sundays and Bank Holidays. Please allow 3-5 working days for us to respond to website comments and emails.
In situations where Tennisheart.co.uk gives you the option to subscribe to its email service which will update you with news or information which it considers to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions.
Website Use Restrictions
Limitation of Liability
To the fullest extent permitted by applicable laws, none of Tennisheart.co.uk nor any of their respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if Tennisheart.co.uk have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall Tennisheart.co.uk's total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.
Tennisheart.co.uk is not responsible or liable for any User Generated Content or other Content posted on the Website or for any offensive, unlawful or objectionable content you may encounter on or through the Website. The Website, User Generated Content, Content, and the materials and products on this Website are provided “AS IS” and without warranties of any kind. To the fullest extent permitted by law, Tennisheart.co.uk disclaims all warranties, express or implied, including, but not limited to, implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Tennisheart.co.uk cannot guarantee and does not promise any specific results from use of the Website. Tennisheart.co.uk does not represent or warrant that the Website will be uninterrupted or error-free, that any defects will be corrected, or that this Website or the server that makes the Website available are free of viruses or anything else harmful. To the fullest extent permitted by law, Tennisheart.co.uk does not make any warranties or representations regarding the use of the materials or Content in the Website in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise. You understand and agree that you download or otherwise obtain Content (including any mobile client) at your own risk, and that you will be solely responsible for your use and any damage to your mobile device or computer system, loss of data or other harm of any kind that may result. Tennisheart.co.uk reserves the right to change any and all Content and other items used or contained in the Website at any time without notice. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England and Wales whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.
Tennisheart.co.uk shall not be liable for any failure to perform its obligations where such failure is a result of acts of Nature (including fire, flood and earthquake).